Privacy Policy

We collect information you provide directly to us:

• Account Information: Name, email address, password, and company details
• Project Data: Cost estimates, project details, proposals, and related content
• Usage Information: How you interact with the Service, including pages visited and features used
• Device Information: IP address, browser type, operating system
• Payment Information: Processed securely through Stripe (we do not store full card details)

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send transaction notifications
• Respond to your comments, questions, and support requests
• Send technical notices, updates, and security alerts
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues or fraud

We do not sell your personal information. We may share information in these circumstances:

• With Your Consent: When you explicitly authorize us to share information
• Service Providers: Third-party services that help us operate (e.g., Stripe for payments, AWS for hosting)
• Legal Requirements: When required by law or to protect rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We implement appropriate security measures to protect your information:

• Encryption in transit (HTTPS/TLS)
• Encryption at rest for sensitive data
• Regular security audits and updates
• Access controls and authentication
• Regular backups for data recovery

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

We retain your information for as long as your account is active or as needed to provide services. After account cancellation, we may retain data for up to 90 days before permanent deletion, except where required by law to retain longer.

You have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal requirements)
• Export: Download your data in a portable format
• Opt-out: Unsubscribe from marketing communications

Contact hello@buildcost.com.au to exercise these rights.

We use cookies and similar technologies to maintain sessions, remember preferences, and analyze usage. You can control cookies through your browser settings, though some features may not work properly if disabled.

Our Service integrates with third-party providers:

• Stripe: Payment processing (see Stripe's privacy policy)
• AWS: Cloud hosting and data storage
• Base44: Application platform services

These providers have their own privacy policies governing their handling of your information.

The Service is not intended for users under 18 years of age. We do not knowingly collect information from children. If we learn we have collected information from a child, we will delete it promptly.

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service. Your continued use after changes constitutes acceptance.

We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988. If you have concerns about how we handle your information, you may contact the Office of the Australian Information Commissioner (OAIC).

For questions about this Privacy Policy or our data practices, please contact us:

Email: hello@buildcost.com.au
Address: Australia